Duo Help Desk Fast Track
Get ready to support Duo end-users with the streamlined series designed for help desk administrators.
All Help Desk Fast Track Courses
Help desk and technical support are the front line of support for ensuring end-users have an excellent experience with Duo. This course series is designed to set Help Desk and User Manager role administrators up for success by introducing essential Admin Panel features and exploring key best practices for supporting end-users. Upon successful completion, you will become a certified Duo Help Desk Administrator! (Estimated time: 30 minutes)
Help Desk: The End-User Experience
Gain deeper perspective on how Duo works by seeing Duo from the end-user's eyes. This course explores enrollment, authentication, and Duo Mobile activation to help you provide end-users the best possible support experience.
FREE
Help Desk: Support Success
Employees at your organization will turn to your helpdesk support team with questions about enrollment, authentication, and using their 2FA devices. Learn how to investigate common support scenarios and resolve help desk tickets about Duo.
FREE
Help Desk Administrator Certification Exam
Put your skills to the test and become a certified Duo Help Desk Administrator.
FREE