- Before you begin...
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Course Overview
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Video: Getting Started (0:57)
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Video: Administrators & End-Users (0:30)
- Something You Know + Something You Have
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Video: What is 2FA? (1:39)
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Video: Two-Factor Authentication Methods (0:40)
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Workshop: Authentication Methods
- Authentication Prompts
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Video: Duo Prompt & Thick Client Applications
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The Duo Prompt & Universal Prompt
- The Path to Enrollment
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Video: What is enrollment? (1:26)
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Enrollment Status
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Self-Enrollment in the Duo Prompt & Universal Prompt
- Duo Mobile
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Video: How to activate Duo Mobile (1:34)
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Activate Duo Mobile
- Wrap Up
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Video: Final Thoughts (0:25)
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Summary & Resources
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Knowledge Check
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Share Feedback (Optional)
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Take the next step
Help Desk: The End-User Experience
Gain deeper perspective on how Duo works by seeing Duo from the end-user's eyes. This course explores enrollment, authentication, and Duo Mobile activation to help you provide end-users the best possible support experience.
About this course
This course is designed to give helpdesk administrators a deeper perspective into how Duo works, gain insight into how users enroll in Duo and authenticate to Duo-protected applications, and apply this knowledge to provide end-users the best support experience possible. By the end of this course, you will be able to:
- Summarize how Duo secures access to applications
- Explain the difference between primary and secondary authentication
- Compare differences between your administrator and end-user accounts
- Describe the end-user experience of the Duo Prompt during authentication to web-based applications
- Identify user experience changes when authenticating to a non-web based application (e.g. thick clients)
- Explain the end-user experience for supported authentication devices
- Locate key authentication management features in the Admin Panel
- Locate end-user and troubleshooting documentation to provide valuable support to end-users
WHAT ROLE DO YOU HAVE?
This course is designed for users with Help Desk or User Manager roles in the Admin Panel. Check what role you have in the Admin Panel by navigating to Profile > Edit Profile > Scroll down to Permissions > Role.
If your role is different than Help Desk or User Manager, your user experience with the Admin Panel may differ from the experience shown in the following course, and may have access to additional or fewer features. If you believe you should have an Owner or Administrator role and do not, contact the person at your organization with an Owner role and request that your access be changed.